What is changing with loan payments?
We have updated our loan payment experience to make it easier, more reliable, and more secure. Beginning May 19, when you make a consumer loan or mortgage payment online or through our mobile app, you will be directed to our new, improved payment platform. For more information please visit our payments page https://www.mycenterparc.com/payments.
Why was the payment experience updated?
The updated payment experience helps ensure:
- Payments align more accurately with your actual payment due date and amount
- Automatic payments stay up to date if your payment amount changes (for example, after escrow adjustments)
- Fewer steps and fewer separate systems when making loan payments
- Easy access through online and mobile banking without additional logins
For more information, please visit our payments page https://www.mycenterparc.com/payments.
Will my automatic payments continue?
Yes. Your existing automatic payments will continue without interruption and our team is working on migrating your payments to the new payment system behind the scenes.
If your automatic payment ever needs to be updated or requires your attention, we will provide multiple notices with ample time to respond. Notifications will be sent through email, mail, and text message (for members enrolled in text alerts). You can also visit the Payments page through Online Banking for the latest information and guidance.
Once your automatic payment is moved to the new system, you will receive a confirmation email. If we need your assistance for any reason, we will clearly explain what is needed and how to take action. You may receive more than one confirmation e-mail as a result of automated emails coming from the payment systems during the transition. Please do not be alarmed.
For more information, please visit our payments page https://www.mycenterparc.com/payments.
Am I being charged twice if I receive more than one confirmation email?
During the transition period, you may receive more than one payment confirmation email. This does not mean you were charged twice. If you have concerns, please contact us and we will be happy to review your account with you.
For more information, please visit our payments page https://www.mycenterparc.com/payments.
Why does the payment screen look different?
The look and feel of the payment screens have been updated as part of the new system. The steps to make a payment are similar, and your information remains secure.
For more information, please visit our payments page https://www.mycenterparc.com/payments.
Can I make partial payments?
Partial payments are available for most consumer loans. Mortgage payments require the full payment amount. Partial payments for mortgages will not post and will be applied to your savings account.
For more information, please visit our payments page https://www.mycenterparc.com/payments.
Can I pay off my loan using the new system?
Yes. You can make a full loan payoff payment as long as it is within allowed payment limits. Please note that loan documentation (such as title releases) is provided after the payment has fully cleared.
For more information, please visit our payments page https://www.mycenterparc.com/payments.
How long does it take for my payment to post?
Loan payments made through the new system reflect on your loan account right away when making exact payments. Please note that partial payments to your mortgage will not post and will be applied to your savings account. Payments that exceed the amount due will be posted within 1 business day.
For more information, please visit our payments page https://www.mycenterparc.com/payments.
Are there fees for making a payment?
The Payment Fee Schedules have not changed. Fees depend on how and where the payment is made. All applicable fees are clearly shown before you confirm your payment and are disclosed on our payments page at https://www.mycenterparc.com/payments.
Online & Mobile Banking Pay by Bank (ACH): $0
- Pay by Debit Card: $7.95
Automatic & Digital Payment Options
- One‑Time Debit Card Payment: $7.95
- Recurring Payments: $0
- Pay by Text: $7.95
Payments Made with Assistance
- Check by Phone (ACH): $7.95
- One‑Time Debit Card Payment: $14.95
- Recurring Payments: $0
For more information, please visit our payments page https://www.mycenterparc.com/payments.
Can I use a credit card to make a loan payment?
Credit cards are not accepted for loan payments.
For more information, please visit our payments page https://www.mycenterparc.com/payments.
Where can I find help or learn more?
Additional help, tips, and how‑to videos are available on our Payments page, which you can access after signing into online banking. You may also contact us at any time if you have questions or concerns.
For more information, please visit our payments page https://www.mycenterparc.com/payments.
What are my payment options?
You can make your loan payment in several ways:
- One‑time payments or recurring automatic payments
- Pay by bank account (ACH)
- Pay by debit card
- Pay by text (for enrolled members)
- Pay by phone with assistance
Payments can be made through Online Banking, the mobile app, by text message, or with assistance by phone. Any applicable fees are shown before you complete your payment. For more information you can visit our payments page at: https://www.mycenterparc.com/payments.
Why don’t I see my credit card payment option?
Credit card payments are handled through a trusted third‑party provider that manages your credit card account. Because of this, credit card payments are made through the credit card provider’s payment experience rather than the loan payment option shown here.
Please continue making your credit card payments by visiting https://www.myaccountaccess.com/onlineCard/login.do?theme=elan1&loc=33547
Why don’t I see my HELOC or equity line payment option?
Some legacy HELOC payments may not appear yet because we are actively working on additional enhancements to support more HELOC payment options in this experience. These improvements are coming in the near future.
If you don’t see your HELOC listed, rest assured—there is no problem with your account. The legacy HELOC servicing portal will launch when you click on your legacy HELOC account through online banking. If you have questions or would like assistance, we’re happy to help.
What are your payment limits?
External ACH Limits:
Signature or Personal Loan
$2,500.00
Auto
$6,000.00
Line Of Credit
$10,000.00
Real Estate or Mortgage
$100,000.00
Debit Card Limits are $1,000 across all loan types. If your payment exceeds $1,000, please choose the ACH options which have higher payment limits.
What do I do if I need to reverse my payment that already posted?
To reverse your payment that has already posted to your loan, please contact us. Please note that we cannot reverse payments until a 5 day grace period has expired to allow the funding financial institution to clear the payment from their end. Additional stipulations may apply.
How far in advance do I need to request a payment cancellation?
Due to system timing, payment cancellations must be requested or performed 2 days prior to the scheduled payment date.
If I cancel my debt protection does this effect my payment amount?
Unfortunately, cancelling debt protection does not affect your payment. The amount that was for debt protection will now be applied to principal.
What if I was charged twice?
I am so sorry to hear that. Please contact us as soon as possible through our multiple contact channels and we will investigate and correct any errors as soon as possible. If there were any fees or charges because of our error, we will ensure you receive a refund.
What if my auto-payment did not go through?
I am so sorry to hear that. Please contact us as soon as possible through our multiple contact channels and we will investigate and correct any errors as soon as possible. If there were any fees or charges because of our error, we will ensure you receive a refund.
What if my payment is late or rejected due to credit union error?
I am so sorry to hear that. Please contact us as soon as possible through our multiple contact channels and we will investigate and correct any errors as soon as possible. If there were any fees or charges because of our error, we will ensure you receive a refund.
Will this impact my credit?
Our credit union takes your credit reporting seriously. Please contact us immediately if you have any concerns about negative impacts to your credit. We have a team dedicated to credit disputes and investigations and will ensure that any credit union errors be corrected within regulatory guidelines.